General FAQs

1. "Zoom to Fit" still shows a large amount of grey area around the outside of the presentation.

Yes, we are aware of this. The issue is captured in our bug tracker.

2. After a poll, can I see the option that each participant selected during the poll, and not only the total percentage?

Yes, You can. Onstream Webinars provides you with two options to check poll results:

• Click on “View Votes”. This will show a list indication which option was selected by each participant during the session. 
  http://cl.ly/image/0n1A3q2X1z1y
• You can also receive a list of your poll results by email. 
  http://cl.ly/image/1Q0y2N2y0R37

The email you'll receive will contain the poll results, individual options and the corresponding percentage.

The email you'll receive will contain the poll results, individual options and the corresponding percentage.

3. Are there any keyboard shortcuts for forward and backward navigation when sharing a Powerpoint presentation?

No, we had to disable these controls due to technical difficulties with the permissions model that we apply to different users types.

4. Can anybody besides the account holder be appointed the Moderator of a meeting? Can a Moderator set up a meeting?

Yes, you can have multiple moderators. There are two ways you can promote any attendee.

• If you want to give permission to any participant to be a moderator of a meeting, you can do this while scheduling your meeting. 
  On the invite screen, right next to the "User" icon in the email field, there is an option "Add to" with a drop down box. 
  There you can select whether you want to add any participant as a Participant, Moderator or Observer.
• You can also give Moderator access to any of your participants during the session. Once your session starts, click on the name of the participant you want to make a Moderator and select the "Role" option. 
  Additionally, you can at any point in time during a meeting, give any user permissions or access to any of the tools that are being used at the time of the meeting. This is and advanced feature. To do this, click on the name of the participant you want to change permissions for and select the "Permissions" option. You'll be able to turn any individual permission on and off. Once a users permissions are edited, you will see a small pencil icon next to his avatar in the user list. Simply select a role from the drop down to set him back to the defaults.

Moderators can control meetings; Participants and Observers cannot.

Someone appointed Moderator cannot set up meetings. Only account holders can.

5. Can guests take control over moderator's (host) computer screen?

Yes, you can allow guests to take control. By default this function is turned off for participants but you can do two things:

• Click on the user in the participants list and set his permissions. In Content Share allow him to control other’s screens.
• Click on the user in the participants list and make him a moderator. Moderators have remote control permissions by default.

Note that for either of these two options to work you have to be sharing your screen as a moderator.

The remote user will see a small icon in the bottom right hand side of the content viewer allowing him to request control.

The moderator always has to authorize before a user gains control over his screen.

6. Can I customize the email that participants receive? For example: To send an invitation to the participants in my language?

Technically, we support translated email invitations now (since version 4.1.8) so that email invitations are sent:

• In the recipients chosen language if he has an account, or if it is a guest
• In the senders language

But the language files for the invitations are not yet translated which is why Spanish and French files also contain English.

7. Can I get my own feedback page at the end of the session instead of the default feedback page?

Yes, you can set your own feedback page if you have purchased a plan that includes the Branding option.

All accounts including and above the "PRO" account include Branding wherein you can change the logo to your company logo etc.

Within the Branding option you will also find a field where you can specify the URL to which your users will be sent to once their session ends.

In this field, you can specify the URL of your custom-made feedback page.

8. Can I trim a recording?

You can follow the steps below to trim a recording. Note that you can only trim off the beginning and end of the recordings.

• Login to your Account Center.
• Go to the desired Recording and click on the pencil icon to edit the particular recording.
• Once there, you can set the IN and OUT points. You cannot record over any pieces, you can simply trim bits off the beginning and end of the recording.

To trim a recording you will need to slide the bar that you will see below the "Hide start" and "Hide end" option accordingly.

You can achieve the accurate edit time of the recording by sliding the bar using your arrow keys of the keyboard.

9. Can screen-sharing or content-sharing be made private?

No, screen sharing or content sharing cannot be made private.

10. Application sharing does not work on a Mountain Lion?

We are currently fixing some bugs. For Mountain Lion, you can currently only use the "entire desktop" option. We will address this when we complete the second major iteration of the application sharing plugin. Unfortunately, I cannot give a time frame at this moment.

11. Can we organize multiple meetings through our concurrent user licenses?

Yes, you can run multiple meetings at the same time only if you are on an Enterprise Server Licence.

On our cloud-services, this is not possible.

You may only join one session at a time, per account.

If you would like to run multiple sessions at the same time, you will either need multiple accounts or purchase the ESL.

12. Can we see a person who is unable to attend? (can moderator see who is absent in the session)

Currently we do not have a feature that will track who was absent automatically. You can achieve this manually. Note down the names of the participants you have invited in to the session.

To keep attendance of the students, you need to force users to log in. Make sure you invite them using the Onstream Webinars invitation feature in your Account Center when creating your meetings.

Attendance of any session can be checked via the "Usage Statistics" menu item in the Account Center. Click on "Usage Statistics" to find the graph depicting the no. of users that attended all your sessions. The yellow line shows the "Number of connections per day". Click on the yellow dot showing connections for any particular day and it will provide you detailed data about all your users (Guests) for that day. You can use this option as electronic attendance.

Then you can manually match the attendance of your invited participants by referring to the received data from "Usage Statistics".

Please try it yourself and see if it meets your needs.