If you would like to download your recording, log in to your Onstream Meetings & Webinars dashboard and click the “Recordings” tab on the left side of the screen.  

[Figure: Recording.png]

Once you find the recording you would like to download, hover over the name of it.  A small grey colored down arrow icon will appear. 

[Figure: Recording Grey Arrow.png]

If you click on that, a conversion process will take place and then you will be able to download a zipped version of your recording when you click on the icon again, this will be green if the conversion was successful.  

[Figure: Recording Grey Arrow.png]

Click on the green arrow to start the download. The files will download as a .ZIP archive which must be extracted. To extract you should right click on the downloaded file and select “Extract all files”

[Figure: Extract.png]

Once you extract the files, open the index.html file in your browser to view your downloaded recording.

[Figure: Open index.png]

If you keep getting a Flash error it generally indicates that you have not extracted the files from the archive. Locate the download file and extract it again to a different folder, if necessary